Shipping policy

Last Updated: November 22, 2023

We understand that circumstances may necessitate returns, and we are committed to providing excellent customer service. Here are the details of our return policy:

1. Return Window:

   • We accept returns for a full refund within 30 days of purchase.

2. Eligibility Criteria:

   • To be eligible for a refund, the item must be:
     • Unopened and in its original packaging.
     • In the same condition in which it was received.
     • Unused and free from any damage or defects.

3. Initiating a Return:

   • To initiate a return, please contact our customer service team within the 30-day window at [insert contact details].
   • We will provide you with a return shipping label.

4. Refund Process:

   • Upon receipt and inspection of the returned item, we will process the refund.
   • Refunds will be issued to the original payment method within 14 days of receiving the returned item.

5. Costs:

   • We are unable to refund shipping costs.
   • Customers are responsible for the cost of return shipping.

Shipping:

1. Dispatch Time:

   • Orders are typically dispatched within 3 business days.

2. Shipping Methods:

   • We offer two shipping methods:
     • Economic Shipping (7-15 Business Days):
     • Express Shipping (5-10 Business Days):

3. Shipping Costs:

   • Shipping costs are calculated at checkout based on the destination and selected shipping method.

4. Delivery Time:

   • Delivery times vary based on the selected shipping method and destination.

5. Tracking:

   • Once your order is shipped, you will receive a tracking number to monitor its progress.

Note:

• This shipping and return policy applies to all purchases made through our online store.
• For any questions, please contact us at saidashu@163.com.